FAQ - Frequently Asked Questions

Return to Product Support Home Page
Following are questions that we typically receive from our customers and installers. Our objective is to provide the clear information you need to successfully choose to purchase, install, and enjoy the benefits of the Click2Enter-I Gate Access System.  We take product support very seriously, if you do not see an answer you are looking for please Contact Us.
   
Q: Just what does the Click2Enter-I.V4 (C2E-I) do?
Q: What keeps the C2E-I from receiving radio signals and then opening gates as a result of normal communication operations (i.e. spurious activations)?
Q: Which frequencies can be used to activate the C2E-I?
Q: How many frequencies can be programmed in to the C2E-I?
Q: Does the C2E-I come complete with operation frequencies pre-programmed?
Q: Does Click2Enter, Inc. have a database of radio frequencies needed for programming?
Q: How do you connect to the C2E-I for programming?
Q: I have a standard serial port on my computer. Which cable do I use?
Q: I have a USB port on my computer. Which cable do I use?
Q: Where should the Click2Enter-I unit be mounted?
Q: What are the C2E-I Power Requirements?
Q: When do I need to use the Heater Kit?
Q: What happens if the gate operator loses power?
Q: Does the C2E-I unit effect normal operations of the gate?
Q: Are there applications that should be avoided?
Q: Can the C2E-I system work on trunked systems?
Q: The Red Activation LED is constantly illuminated. What is wrong?
Q: What is the simplest way to deploy the Click2Enter, Inc. System?
Q: Can the C2E-I system work on700 MHz Radio Systems?
Q: When I manually enter data into the Click2Enter on the Frequency input step I keep getting errors or the frequency is not what I typed in?

Q: Just what does the Click2Enter-I.V4 (C2E-I) do?
A: The C2E-I is basically a scanner radio receiver combined with a computer that can be programmed to take certain actions when certain radio frequencies are received.  In our case, those frequencies are those used by Public Safety, Property Development, or Industrial users, and the action is typically the opening of motor-operated vehicle gates.
Return to Top

Q: What keeps the C2E-I from receiving radio signals and then opening gates as a result of normal communication operations (i.e. spurious activations)?
A: The C2E-I is range-able.   Through programming, you can adjust the ability of the system to hear from approximately 10 feet to 1,500 feet.   You can control how close you need to be to the unit to activate it.  Also, the unit can be set to require two radio pulses for activation, further reducing the chance of spurious activations.
Return to Top

Q: Which frequencies can be used to activate the C2E-I?
A: The C2E-I operates on low and high band UHF and VHF frequencies, including those used by public safety agencies, airport operations, and FRS-type radios.
Return to Top

Q: How many frequencies can be programmed in to the C2E-I?
A: Up to 100 frequencies can be programmed into the Click2Enter-I unit.
Return to Top

Q: Does the C2E-I come complete with operation frequencies pre-programmed?
A: No, you need to program the unit for the unique frequencies you or the ultimate system user has chosen for your specific installation. This is typically done by the installing contactor.
Return to Top

Q: Does Click2Enter, Inc. have a database of radio frequencies needed for programming?
A: While we do try to collect frequency matrices for customers that we come in contact with, the company does not maintain a database of active frequencies. We may have a matrix for your area, but we can not warrant that it is up to date given the frequency of changes being made. We recommend that for each installation the public safety agencies that will use the system provides frequency information and testing to ensure proper system deployment.
Return to Top

Q: How do you connect to the C2E-I for programming?
A: A standard RS-232 9-pin serial cable adaptor is required, with appropriate drivers installed.
Return to Top

Q: I have a standard serial port on my computer. Which cable do I use?
A: A standard RS-232 9-pin serial cable adaptor is required, with appropriate drivers installed.
Return to Top

Q: I have a USB port on my computer. Which cable do I use?
A: A standard USB-to Mini USB cable is all that you need. You can pick one up at your local electronics store or order them online.
Return to Top

Q: Where should the Click2Enter-I unit be mounted?
A: The unit should be mounted where it is easily visible from the point where it will be operated.  It is necessary for the operator to see the red activation LED on the face of the unit.  We also recommend that the unit be installed as close to the gate operator as possible.  This makes installation easier and reduces the opportunity for voltage drop between the unit and the operator.
Return to Top

Q: What are the C2E-I Power Requirements?
A: The unit needs 12 volts of clean power.   We highly recommend the use of the power supply offered in our price list (EPS12VDC).  We do not recommend using operator power as it is typically not a filtered, clean 12 volt power supply.
Return to Top

Q: When do I need to use the Heater Kit?
A: In areas where temperatures fall below -4° F, we recommend use of the heater kit to ensure that the radio crystal maintains its reception capability. When exposed to low temperatures, the system can lose sensitivity and activation range can be significantly reduced.
Return to Top

Q: What happens if the gate operator loses power?
A: The C2E-I does not change the basic operability of the gate system.  If power to the unit is lost, there is a back-up battery in the unit that will power the clock functions until power is restored.  Programming will not be lost.   We recommend changing the battery every 5 years.
Return to Top

Q: Does the C2E-I unit effect normal operations of the gate?
A: No. Normal gate operations such as key-code or key-card opening, remote opening and closing operations, etc., are not effected. The Click2Enter-I unit simply sends an open signal to the operator when activated.
Return to Top

Q: Are there applications that should be avoided?
A: If you have any questions regarding the ability of the product to operate effectively in your application, please contact us at 1-877-939-3800 or use the contact us page.
Return to Top

Q: Can the C2E-I system work on trunked systems?
A: Yes, up to 100 frequencies can be loaded into the Click2Enter-I unit. The only limitation is that only the “single-click” activation method is available in trunked system operations. The preferred method for operation in a trunk system is to use simplex or talk-around frequencies/channels.
Return to Top

Q: The Red Activation LED is constantly illuminated. What is wrong?
A: Typically, this means that the unit has either experienced a power outage and/or a spike in voltage and has automatically “locked” itself as a protective measure. To return to normal operations, you need to de-power then re-power the unit. If this does not clear the problem, please call us for technical support.
Return to Top

Q: What is the simplest way to deploy the Click2Enter, Inc. System?
A: Our recommendation is for the Public Service Agencies to designate one or two simplex, off-trunk frequencies for use as gate access channels.  This eases the process of unit programming, eliminates any chance of spurious activation, and most fully supports the unique Click2Enter value proposition of true mutual aid access.
Return to Top

Q: Can the C2E-I system work on700 MHz Radio Systems?
A: Yes, the new C2E-I.V4 can indeed function on the new 700 MHz radio systems.
Return to Top

Q: When I manually enter data into the Click2Enter on the Frequency input step I keep getting errors or the frequency is not what I typed in?
A: Whenever manually programming data into the Click2Enter you MUST backspace to the left as far as the cursor will go. Once you have confirmed that the cursor is as far left as it can go, you may then begin to enter the frequency data or other information into the unit.
Return to Top

 

© 2017 by Click2Enter All Rights Reserved.